Robson’s are a fourth-generation family owned business. Between the two Group companies, Robson Handling Technology (RHT) and Robson Site Services (RSS), they share over 100 years of baggage and materials handling heritage, developing innovative solutions to address the handling requirements of customers worldwide on a multi-industry platform. Operating from its UK headquarters, Robson’s have a comprehensive portfolio of high-quality products, with clear design, engineering and installation capabilities that have been proven by decades of industry experience.

Clear Quality were commissioned to support Robson’s achieve their transition from ISO 9001:2008 to ISO 9001:2015 accreditation in January 2018. Debbie worked closely with the CEO Colin Beresford and his team to ensure their quality management system was fit for purpose, meeting the requirements of the new standard and providing compliance and traceability throughout.

Debbie continues to support RHT and RSS on a monthly basis with the maintenance of their QMS, and over the past 18 months she has successfully supported the business through three surveillance assessment audits from their third-party UKAS accreditation body “Lloyds”, resulting in zero non-conformances raised against the conformity of their accreditation.

The next steps for the business will be to move to an Integrated Management System, starting with the development and integration of ISO 14001 into the existing ISO 9001 system. Clear Quality will again be leading Robson’s through this exciting development over the next year.

Colin Beresford, CEO of Robsons Said: Clear Quality Ltd provide a first class, cost effective, professional service for SME’s wishing to improve their Quality management systems or gain ISO accreditation.

Robson Group commissioned Clear Quality and Debbie in January 2018 to review our approach to ISO 9001 accreditation and the quality systems and approach we use in our business. Although we have had our ISO accreditation for many years, we have struggled to address the issues in the new 2015 standard and our quality systems and processes were stagnant and not contributing effectively to the development of our business.

Debbie quickly assessed the existing processes within our business and mixed easily with our management team to gain a good understanding of our business. Her knowledge of ISO was excellent, as you would expect, but more importantly she managed to simplify our quality systems and processes quickly and cost effectively whilst gaining ownership from our management team. In June 2018 we passed our ISO 9001 accreditation to the new 2015 standard with no non-conformances and a commendation from our LRQA Adviser.

We have more work for Debbie and her team to undertake on behalf of Robson’s but I would have no hesitation in recommending Clear Quality to any SME in the region grappling with their quality management systems and wanting a fresh pair of eyes perspective on moving their business forward or gaining relevant ISO accreditation.