ISO 20000:2018

Information Technology Service Management System

The ISO 20000:2018 helps your company constantly adapt to change. It focuses on three areas of data and security management: integrity, availability, and confidentiality.

ISO 20000:2018 is an information technology service management system. It describes a framework of policies and regulations that helps you to manage risks, protecting the information with which your business comes into contact. It not only protects you against breaches, but also addresses how information can be accessed safely and easily.

Are you looking to:
  • Improve Data Security?
  • Remove the likelihood of security breaches, fines or even prosecution?
  • Gain a competitive advantage?
  • Meet legal obligations?
  • Increase operational performance?
  • Remove barriers and risks for growth?
  • Increase customer base and focus?
  • Improve Employee engagement?
  • Include a culture of evidence-based decision making?
  • Move into new markets?
  • Win new contracts?

Are You?

Committed to Quality?
Driven by the desire to succeed?
Ambitious?

Funding Options

Over the years, we've successfully helped numerous businesses secure full or partial funding to implement robust management systems and upskill their teams - saving thousands and enabling growth. While the Business Link initiative has ended, local enterprise services and various government departments now offer grants and support for ISO certification, with eligibility varying by industry. Contact us here about funding.

Interested in ISO 20000:2018? Contact Us Today!

The ISO 20000:2018 standard is not exclusive to IT management but is a company-wide system that affects all departments and members of staff. Its ultimate goal is to reduce risk and help you to actively protect sensitive data, minimising the impact of security breaches. Most organisations have security control protocols that protect data and help members of the business to access information safely. 

This standard pulls these controls into one system, therefore making it easier to see problems and gaps. IT service controls is often held separately from physical information (e.g., paper documents etc) as well as other physical security, leaving one or the other more vulnerable.

WHY GAIN ISO 20000:2018 CERTIFICATION?

There are two key reasons companies choose to gain ISO 20000:2018 certification. Firstly, because it helps businesses benefit from the best practice standards, developing security measures within the daily functioning of the business. It’s appropriate for any sized business and is popular in all scopes of industries.

Secondly, ISO 20000:2018 reassures clients and buyers as to the safety of their data and the high standards at which your business functions. It therefore improves your relationship with your customers, as well as increasing future business prospects.

Interested in ISO 20000:2018? Contact Us Today!

WHAT DO I NEED TO DO?

Top management are to determine their IT objectives and strategic plan for the business. It is essential that your team are committed to implementing an effective system as everyone will be pivotal to success. With your implementation team, and support from Clear Quality, you will create a ISO 20000:2018 quality manual in line with your business objectives. Documented procedures and records required will be created to control an effective quality management system bespoke to your scope of services:

  • A documented system will be created to control approval, distribution, revision, and storage. These should be easy to operate and follow, yet sufficient to meet the requirements of the ISO 20000:2018 standards.
  • You will demonstrate a clear process and set of procedures to ensure compliance is consistent.
  • ISO Objectives and targets will be documented and consistent with the business strategic direction, including continual improvement and risk-based thinking.
  • Relevant documentation should be made easily available and useable in either print or electronic version and communicated throughout your business.
  • Throughout the process, internal audits will take place to confirm process effectiveness and compliance to the international standards.
  • Continual improvement of the effectiveness of the ISMS must be followed on a continuous basis to confirm suitability.
ISO 20000:2018
ISO 20000:2018

Our "funded" Data Protection & Information Governance Level 4 apprenticeship is also available to upskill your workforce. This programme equips your team with the essential skills and knowledge to effectively manage your Information Technology Security Management System, supporting your journey towards ISO 20000 compliance and ensuring long-term efficiency.

Here's what they'll learn:

  • Data protection regulations and compliance.
  • Data privacy policies and practices.
  • Incident response and data breach management.

To learn more about apprenticeship funding please click here.

Click HERE to see our catalogue of work-based learning courses
Interested in ISO 20000:2018? Contact Us Today!

How Can Clear Quality Help?

Clear Quality Ltd are a professional BS EN ISO consultancy, certification, and training organisation. Our team are dedicated to supporting you and your business, no matter your size or current scope. We help create, implement, and manage the perfect quality management system to suit your business as a unique workplace and organisation.

We set objectives, ensuring compliance to the requirements of the international standards and work with you to continually improve the quality across your provision. Training and up-skilling your workforce are key throughout the process of implementing a robust management system into your business.

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