Robsons Handling Technology Ltd

Quickly assessed the existing processes within our business and mixed easily with our management team.

Clear Quality Ltd provide a first class, cost effective, professional service for SME’s wishing to improve their Quality management systems or gain ISO accreditation.

Robson Group commissioned Clear Quality and Debbie in January 2018 to review our approach to ISO 9001 accreditation and the quality systems and approach we use in our business. Although we have had our ISO accreditation for many years, we have struggled to address the issues in the new 2015 standard and our quality systems and processes were stagnant and not contributing effectively to the development of our business.

Debbie quickly assessed the existing processes within our business and mixed easily with our management team to gain a good understanding of our business. Her knowledge of ISO was excellent, as you would expect, but more importantly she managed to simplify our quality systems and processes quickly and cost effectively whilst gaining ownership from our management team. In June 2018 we passed our ISO 9001 accreditation to the new 2015 standard with no non-conformances and a commendation from our LRQA Adviser.

We have more work for Debbie and her team to undertake on behalf of Robson’s but I would have no hesitation in recommending Clear Quality to any SME in the region grappling with their quality management systems and wanting a fresh pair of eyes perspective on moving their business forward or gaining relevant ISO accreditation.