Blog Article

Rising to the Challenge: The Experience of Two First-Time Managers

Insights and Lessons Learned from Navigating a New Role and Responsibilities


Getting promoted to a new role is undoubtedly an exciting achievement in your career, and you should be proud of your hard work paying off. However, it’s not uncommon to experience unexpected challenges and hurdles as you begin to settle into your new responsibilities. You may feel like you’re struggling to find your footing, grappling with new and unfamiliar challenges, or unsure how to lead your team effectively. Take comfort in the fact that you’re not alone – many people experience these feelings after a promotion.

In fact, even members of our own management team here at Clear Quality Ltd have encountered such challenges. Charlotte, our Compliance Manager, opened up about her struggle with time management and delegation saying: “it took time, but I eventually learned how to effectively delegate and trust my team, which then helped me manage me responsibilities.”

Charlotte has been with Clear Quality Ltd for two years now, starting out as our customer relations officer and quickly growing through the ranks to now heading her own compliance team. During her transition into her new role, Charlotte said it was important for her “to know their strengths and weaknesses” of her team so as to not “throw them in the deep end” At the end of the day, this not only benefits the individual but is sure to create a supportive and productive environment for everyone.

On the other hand, Sarah, our sales Manager, said her biggest issue when starting out in management was learning how to establish boundaries with her team members saying that it was strange to “come into work one day and no longer have just yourself to look after; I suddenly had a group of people I was the point of contact for.” Going from colleague to boss over a weekend can be a strange feeling, but the sooner you set those boundaries in place with your team, the more productive each day will be.

So, let’s round up the three tips for success:

  1. Create a To-Do List – this will help you keep on top of your tasks, prioritise them and understand which ones can be delegated and which one’s can’t.
  2. Establish firm boundaries – be clear about your expectations from the get-go, lead by example and respect personal boundaries of each team member.
  3. Have regular 1:1’s – encouraging open communication is key. Having regular 1:1’s with each team member gives you insight to what they also believe to be their strengths and weakness’. This will help you when delegating tasks and developing your team. 


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